In the USA
and Canada just dial 1+ the area code + the 7 digit number
For Example:
Dial 1-208-234-4357
When you log in to your account you
would click on the "Rates" link on the left side of the
page.
Click Here to login.
Sometimes during the set up the USB
connected NetPhone overrides the default sound card so all
your sound comes out of the NetPhone. To fix this ...
-
Goto
START
-
then
CONTROL PANEL
-
then
SOUNDS AND AUDIO DEVICES
-
select
the AUDIO tab (across the top)
-
change
the "default devise" from USB back to your normal sound
card
-
then
click OK
The most likely
cause is that you are behind a firewall or have some
firewall software running (eg ZoneAlarm). You need to either
shut off your firewall or have your PC expert configure your
firewall to accept incoming calls to the phone. In
particular, if you are running Windows XP you should make
sure that XP’s Firewall is not turned on. Here's how:
- Click on start
- Control Panel - Network Connections
- If you are
using a dialup connection then Right Click on the dialup
icon and click Properties. If you connect via a network
(or external DSL Router) then Right Click on Local Area
Connection and click Properties.
Click on the
“Advanced” Tab and insure that the check box under the
section called “Internet Connection Firewall” does NOT have
check mark.
The most likely cause is that you are
behind a firewall or have some firewall software running (eg
ZoneAlarm). This is particularly likely if you connect to
the Internet through a particular PC rather than external
DSL router. Please insure that the PC that connects to the
internet has no firewall software running on it. If the PC
concerned is running Windows XP then please refer to the
previous question (the one right above this one) and check
you do not have Windows XP’s Firewall feature turned on.
You can ring a NetPhone from your regular
phone now if you live in the US,
Taiwan or Hong Kong. You will need to call one of the
access location phone numbers then wait for a dial tone and
then enter the 7 digit MamaKall NetPhone number.
Click here for a list of access location phone numbers.
This feature will be operating in many
other countries soon.
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Every NetPhone has a
call forwarding feature. When you are
not online, the incoming call can be
forwarded to a regular telephone number
of your choice.
To set this up:
Enter “My Account”
page (log
on here) to set the Call Forwarding
number. The number must be entered in
accordance with the NetPhone
dialing rules.
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Please key in the
number that you want to forward your
calls to.
NOTE: The Call
forwarding target number must be a
regular phone number – be sure to start
with the correct prefix. (EX: 1 208 234
4357)
Example 1: To forward
to a U.S. or Canadian number, please
first key in 1, then the telephone
number- including the area code.
Eg. To call forward
to 208-234-4357, please complete the
call forwarding number as 12082344357.
Example 2: To forward
to a number outside the USA or Canada,
please first key in 011, then the
country code plus area code (omit any
‘0’ prefix), followed by the actual
telephone number.
Eg. To call forward
to Australian number (07) 32044279,
please complete the call forwarding
number as 01161732044279.
Whenever a call is
forwarded to a regular number you are
charged the per minute rate to connect
that number. |
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click on image to view the enlarged setup diagram.
Background noise
during phone call.
Users with
older PCs may experience problems.
Some older
PCs have SIS chipsets.
An
SIS chipset is
incompatible with many USB devices, including the USB
phones. This
incompatibility will
cause noise during the course of your phone call. The
chipsets which are incompatible with the phone is
the SIS 620 and earlier versions.
Please refer to
www.sis.com (<--
this link leaves our site) for chipset information.
I have Windows 98
and I can't get my USB phone working properly. What's wrong?
Please check to see that you have Windows 98 Second
Edition. (Win 98 SE). The USB
phones will only work with Windows 98 SE or later.
If you have Windows 98 First Edition (Version A) the
phones will not be able to be installed because the WDM
drivers are not supported. You will need to upgrade to
Windows 98 SE or a more recent operating system.
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The
Sound level on your USB phone is related to the volume
controls on your PC. Please double click on the yellow
speaker icon down by the time (usually in the lower right
hand corner on your screen) and make sure all the volume
scroll bars are on high and that none of them are muted.
Then you can adjust the sound on the phone handset using the
volume button.
OR you
can go: START -> CONTROL PANEL -> SOUND AND AUDIO
DEVICES then on the first tab (Volume), make sure the box in
front of "Mute" is not checked. Then click on the
"advanced tab" next to the mute check box and in the next
window adjust the volume on each of the sliders and make
sure that none of the boxes are checked to "mute."
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New installation
software
If you have lost your
USB Software or would like to update the software to the
latest version please click on the link above to
download the latest version.
Important Note:
If you already have
installed the software please be sure to uninstall your
current version FIRST before downloading the new
software. Look under your "Start" then either "Mamakall"
or "NetPhone" and you will see the uninstall option.
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I have Windows XP and when I install the USB
software I get a message warning me AGAINST installing
the software.
The USB
Software has been thoroughly tested with Windows XP. You
only get this warning because the software is still going
through the approval process with Microsoft, not because it
is likely to cause any problem on your system. We have
thousands of users running the phones on their Windows XP
systems. Please just click "Continue".
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I can call regular phones but can not call my
friend's NetPhone. What's wrong?
Your friend's
NetPhone likely has a configuration issue.
Its most likely
your friend either has a firewall (see
another FAQ) or, if your friend has a USB phone, then they
have an older version of the USB software. Please tell your
friend to follow the instructions below:
1) Completely
uninstall the USB software on his or her machine.
2) Restart their
machine
3) Download the
latest software HERE.
4) Install the
software making sure to choose "dial-up" if they only have
dialup access.
5) Test the phone
by calling Combined Technology's support desk at 6691168.
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CHANGING THE TIME ON THE KE1020A
You need to use your Web
Browser to change the Time-Zone that is displayed by the KE1020A
Ethernet NetPhone. Please follow the instructions below: (The
phone must be displaying “Ready For Calls”)
1)
Press the SET/OK button on the phone TWO times.
2)
Press the DOWN button on the phone FOUR times.
3)
The phones “Local IP” will be displayed on the phones
display. For example: 192.168.0.2
4)
Now open the Web Browser on a PC that is either plugged
into the phone or connected to your router.
5)
In the “Address” bar at the top of your Browser type in
the “Local IP” being displayed by your phone and then press
Enter. For example type 192.168.0.2 then Enter.
6)
You will get a screen similar to this:
7)
Type in the default password of 1234 and
press Enter
8)
A screen similar to the following will be displayed:
9)
In the bottom right of your screen you will see “TimeZone”.
Drop down this box to select the Time-Zone you are located in.
10)
Click on the box to the left of the word “TimeZone” to
put a check mark in the “Use Daylight” option.
11)
Click the Update button at the bottom of your
screen. That's it!
click here and
download the newest version available.
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Do the phones
have Voicemail?
Yes...you
will need to login to
my accounts and setup the Conference call and Voicemail
features.
if you have set up the conference feature
you can log into this site with the same details and use the
white board as well as the file upload to all the attendees you
have in a conference call.
This web based Conference center is an easy way for you to
hold a conference meeting. You can invite participants,
disconnect, mute, record, text chat, create an address book and
even have group participation of sharing files or the use of the
whiteboard.
Currently the Call
forwarding is only when your phone is offline....you can't
set it to forward on no answer.
Call forward on "no
answer" will be available in the next couple of months.
You either have a
firewall problem (refer
firewall information) OR you have changed your
password. If you used the "My
Account" site to change your password please
change it back. The KTA will ONLY work with the
original password.
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Some ISP providers only allow one IP
address per connection,
You need to have a router with DHCP
capability to use this device for this type
of connection.
Click HERE for information on setting
up the KE1020A.
Click HERE for information on Firewalls.
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You need to turn the volume
level of your phone down. Press the Volume button (on the
phones keypad) several times. This is a 4 level control - so
press it several times until the echo
disappears .
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Will
the NetPhone work with Apple?
Sorry the USB
connected phones won't work on Apple Macintosh computers.
However our KE
phone plugs straight into a DSL router and doesn't need a PC.
(Although you do
need to have access to a PC to call up your prepaid balance
remaining and review calls made) You may want to consider that
phone if you have a DSL router. Specs
on the KE1020A NetPhone.
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